HP Repairs
Posted by Olga Kits under Tablet PC
I received a call today from a research company calling on behalf of HP to gauge customer satisfaction around the return and repair of HP/Compaq products. I tend to hesitate and often say no when a research or polling company calls but HP is obviously different. Recently I had to send in my Tablet to HP because there were some problems. After calling tech support the box came the next day.
I called up Purolator and they picked up the box with the Tablet and it was returned to me after 2 business days in tip-top shape. Really, yes we do pay a premium for a 3 yr warranty and HP products in generally, but the service from HP makes it all worth it from my point of view. I answered the questions from the research company diligently and gave full kudos to HP in terms of customer satisfation. I did add that the hybrid Tablet model should be maintained.