Our Tablet PC Repairs, Part I
Wednesday, October 19th, 2005We have two Tablet PC’s (TC1100) and we have had three round-trip HP repair trips between the two of us in the past year.
Repair trip I (December 2004)
Lyn’s TC1100 made funny hard drive noises after about 4 months of happy ownership. As she will remind me I was nagging her about doing the proper back up (before the hard drive would die) and sending it off to HP. And as I will point out to her, hers has been making the same noise for 10 months now. -LR Reluctantly, Lyn called HP, HP send a box via Purolator the next day and off it went. We were nervous, especially Lyn (mine was purring along!), since we had notyet gone through the HP repair process. We were amazed that it came back in 2 or 3 days. The HP Repair Centre for our geographical location is in Quebec. HP placed a spanking new harddrive in the TC1100 and the weird noise was gone. Lyn was happy once again. Of course all software had to be relaoded again and data needed to be transferred from our desktop via the router. Very labour-intensive. Given the 3 yr warranty there were no charges, not for the shipping or the hard drive or the labour.






Fascinating article today in the NYT about "interruption science". As most of us experience every day and all day long, we get interrupted at work. Often at the end of the day you may feel like you did not accomplish much. And technology, in my experience, is the worst interruption culprit. Interruption science tries to figure out how much (or not) multi-tasking people can do and when they can be interrupted. Note the use of a Tablet PC to measure the brain activity of this Microsoft software designer. 






